Return Policy

Saletell Market Online Store Return Policy

Effective Date: 23-08-2023

Thank you for shopping at Saletell Market Online Store, operated by Saletell Marketing Limited. We strive to provide you with high-quality products and excellent customer service. However, we understand that there might be instances where you need to return or exchange an item. Please read our return policy carefully to understand your options.

1. Eligibility for Returns and Exchanges:

  • We accept returns or exchanges within 5 days from the date of delivery.
  • To be eligible for a return or exchange, the item must be unused, in its original condition, and in its original packaging.
  • Some items, such as perishable goods, personalized items, and downloadable products, are not eligible for return or exchange.

2. Process for Returns and Exchanges: If you wish to initiate a return or exchange, please follow these steps:

  • Contact our customer service team at saletell100@gmail.com/0762277918 within 5 days of receiving your order.
  • Provide your order number, a description of the item(s) you want to return or exchange, and the reason for the return/exchange.
  • Our customer service team will guide you through the process and provide you with the necessary instructions.

3. Return Shipping:

  • If the return or exchange is due to our error (e.g., wrong item sent, defective product), we will cover the return shipping costs.
  • If the return or exchange is due to a change of mind or other reasons not caused by Saletell Market, the customer is responsible for the return shipping costs.

4. Refunds and Exchanges:

  • Once we receive the returned item and verify its condition, we will process the refund or exchange within [number of days] days.
  • Refunds will be issued using the same payment method used for the original purchase.
  • Exchanges will be processed, and the replacement item will be shipped once the returned item is received and inspected.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the item.
  • Provide photos and a detailed description of the damage or defect.
  • We will arrange for a return or exchange, and shipping costs for the return will be covered by Saletell Market.

6. Cancellations:

  • If you wish to cancel an order, please contact us as soon as possible.
  • If the order has not yet been shipped, we will process the cancellation and issue a refund.
  • If the order has already been shipped, you may need to initiate a return following our return policy.

7. Contact Us: If you have any questions or concerns regarding our return policy, please contact our customer service team at:

  • Email: saletell100@gmail.com
  • Phone: 0762277918

Please note that this return policy is subject to change without prior notice. We encourage you to review this policy each time you make a purchase from Saletell Market Online Store.

Thank you for shopping with us!

Sincerely, Saletell Marketing Limited